Refund policy

At Leavan, your satisfaction is very important to us. Please take a moment to review our updated policy carefully before placing an order.

1. Inspection Upon Delivery

For your peace of mind, you are fully permitted to open and check your order while the courier is present before officially receiving and paying for it. This allows you to verify the quality and specifications of your items right at your doorstep.

2. Returns and Exchanges

We accept returns or exchanges under the following conditions:

  • The product you received is damaged or defective.

  • The product does not match the specifications listed on our website.

  • You wish to return or exchange plain (non-printed) products or jeans.

Note: For a successful return or exchange, the item must be unworn, unwashed, and in its original condition.

3. Damaged or Defective Products

If you notice a damaged or defective item after accepting the delivery, please contact our customer service team within 2 days of delivery.

  • Provide your order number.

  • Include clear photographs of the issue.

  • We will guide you through the return process and arrange either a replacement or a refund.

4. The Return & Refund Process

To request a return or exchange within 7 days of receiving your order, please contact our team on WhatsApp or Instagram with your order number, a brief description of your request, and clear photographs (if applicable).

Once we review and authorize your request, our return process works as follows:

  1. Pickup: Our designated shipping company will be dispatched to pick up the order directly from you.

  2. Validation: Once the item reaches our facility, our team will inspect it to ensure it is in its original condition, has not been damaged by the user, and matches the return specifications.

  3. Refund: After the item has been validated and approved, we will process your financial refund (or dispatch your exchanged item).

Thank you for choosing Leavan. We appreciate your understanding and cooperation!